![]() ![]() Stephen says that Valiantys was able to grasp QBE’s requirements with speed and ease, and implementation of Confluence as a knowledge base and Jira Software for application lifecycle management was underway quickly. I was confident the team could come in and repeat that success – and I was right.” CONFIGURED FOR OPTIMAL PERFORMANCE He explains: ”In my previous experience Valiantys had got moving very quickly, and the solution they delivered was hugely powerful. So while other providers were considered, Valiantys was the natural choice to lead the implementation. What’s more, Stephen had previously worked with Valiantys on a roll-out with another company that had exceeded his expectations. Having worked with Atlassian tools before, Stephen was confident that Jira Software had the capabilities to do the job. ![]() In addition to supporting release pipeline management by making it clearer who was accountable for individual tasks within a project, this would also help streamline and simplify work allocation, billing and reporting between QBE and its contractors. Stephen was seeking what he describes as a ”single source of truth” to help QBE’s teams better understand and track work in progress with one tool. Because of his we often found ourselves firefighting problems, with little insight into why they were occurring.” WELCOMING JIRA SOFTWARE ”We had limited visibility into whether items were on course for completion, and failure to track items appropriately meant that we were unprepared for issues that arose. ”Using spreadsheets to manage multiple projects became increasingly problematic for us” says project lead Stephen Renouf, Release and Deployment Manager at QBE Insurance. What’s more, the fact that teams weren’t always seeing a live view of each project often resulted in a lack of reactivity. With a range of projects running simultaneously, however, it soon became apparent that there was an urgent need for improved communication and transparency between the contractors working on tasks and the internal teams responsible for each project.Īt the time, QBE was using Excel spreadsheets to document project activity – a method which often rendered projects disorganized and left teams with a lack of information into the status of individual projects. The aim of this was to enhance development activity and improve service levels across the organisation. In 2009 QBE Europe made the decision to outsource its release management function to contractors. GETTING OUTSOURCED PROJECTS UNDER CONTROL The company’s European Operations division is based in London, operating in the UK, Dubai and Canada and across numerous key European markets. Headquartered in Sydney, Australia, QBE Insurance Group is one of the world’s leading insurance providers, operating across a range of markets in 38 countries. ![]()
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